Frequently Asked Questions

Our pricing adjusts dynamically based on raw material costs, market demand, and currency fluctuations. For large amounts, discounts will be applied. To obtain the most accurate quotation, please submit your company profile and product specifications via [Contact us]， customized price list will be generated ASAP from your dedicated account manager.

International orders require MOQs (varies by product category). Please contact us for detailed information. For trial orders: First-time buyers enjoy free shipping fees for trial orders below 30 USD.

Yes, we do! We offer several customization options including:
• Cardboard boxes printed with your logo.
• Laser engraving directly on the product, tailored to your requirements.
• Applying custom logo stickers on individual product packaging.
We also provide other customization options. Please contact us for more details!

We supply full trade documentation package:
• Quality Certificates: COA (Certificate of Analysis), COC (Certificate of Conformance)
• Logistics Documents: COO (Certificate of Origin), Proforma Invoice, Commercial Invoice, Packing List, Airway Bill (AWB).
• Insurance: If required.
※ Custom documentation requests must be specified during order confirmation

• Samples: Within 7 working days (after deposit receipt)
• Mass Production: 7-15 calendar days (requires 100% deposit)
✔ Expedited Service: Available for urgent needs
✔ 93% of orders complete 3 days ahead of schedule

Secure transaction options:
✔ T/T (Bank Transfer)
✔ Western Union
✔ PayPal
✔ VTB (For Russian customers)
※ Standard Payment Structure: 100% advance
※ Partial payment requests: Letter of Credit (L/C) through SWIFT-certified banks is required.

Three-stage quality assurance:
1) Raw material inspection (ISO 9001 certified)
2) In-process QC checks
3) Final inspection + 3rd-party verification (optional)
Warranty: 12-month coverage from B/L date for material/workmanship defects. All complaints receive:
• 48-hour response guarantee
• Custom solutions: repair/replacement/compensation

We use high quality export packages.
• 5-layer reinforced corrugated boxes (ISO 14001 certified)
• Edge protectors & foam wrapping
• Individual corrugated boxes or tubes with fillers
※ Specialty packaging and non-standard packaging requests may incur additional charges.

Freight costs depend on:
• Shipping Method:
1) Air: 3-7 days delivery (ideal for ＜ 20kg urgent shipments)
2) Sea: Most cost-effective for >1-ton shipments
• Other Factors: Volumetric weight, destination tariffs, peak season surcharges
Contact our logistics team with your shipment details to receive optimized routing proposals.